Can I reserve some shifts to do, for example, powder diffraction / macromolecular crystallography / tomography?

First you should contact the BDO who will put you in touch with the scientist in charge of the beamline.  You can discuss the feasibility of your experiment, the number of shifts necessary, etc.

I don’t have a password.  How can I submit my Application Form?

You simply click on “Next” on the first page.  As a new client, the system will ask you to fill in your company details & will then automatically attribute you a password.  You may continue & submit your Application Form without leaving the system.

I filled in the Application Form but didn’t get an experiment number IN, IX, or FX

You stopped too soon, no doubt at the "Temporary" reference number.  You must go back to your Application Form & go as far as “Assign Final Number” – this will give you an experiment number.

What is the difference between an Application Form and an A Form?

The Application Form is the electronic form you fill in when you purchase for industrial beam time at the ESRF.  This form is sent to the Safety Group to enable them to assess your experiment for safety aspects.  If you have a contract, or is you wish to keep the same experiment number, you only need to do this once. 

The “A Form” is also an electronic form, but is only available once you have done the above & your experiment is validated in our system.  With this A Form you request site entrance for all participants (obligatory), accommodation & submit your Sample Sheets.

Where is the A Form?

You cannot access it until we validate your experiment in the system (see above), ie. you have to submit your electronic Application Form first & receive your Invitation.  If you are a regular customer & already have an experiment number, again you can submit the A Form once you have received your Invitation.  In both cases, this means your new experiment has been validated in the system & the A Form becomes accessible.

You simply log on as before & an “A Form” button will be visible.

 Please reserve a room for me and my colleagues

This is done electronically when you submit the A Form.

 What are your banking coordinates?

These are all clearly stated on the invoice.  If you need them to set up your supplier information, we can send you this information prior to sending the invoice. Send an email to receive the supplier information.

 If you have any other questions, please contact us