• NXclient issues:

    • Time out when connecting to firewall - Hint: check with your local firewall.
    • Authentification failure when connecting to firewall - Hint: check your experiment number and password in your A form
    • Repetitive crashing of NX sessions - Hint: run remote beamline control via BET, port 5222.
    • NX session stuck and cannot be terminated - Hint: right click on the session appearing on your NX web client desktop and select "Terminate session".
  • ADXV related issues:

    • White images in ADXV (adxv_autoload_ra starts for the remote users but remains white) -  Hint: The NXClient configuration needs to be changed to LAN
  • Slow connection:

    • The reason for this can be multiple (connection speed of both sites, between sites), but in order to optimise the speed we recommend to drecrease the bandwidth filled by the video streaming by:
      • minimising ADXV window when not used
      • minimising Firefox windows displaying the feed from the cameras in the experimental hutch when not used
  • General issues related to the beamline: look at the Trouble shooting section of the beamline (detector restart...)